Shipping & Delivery

Do you offer free shipping?

Yes! Shipping is on us on orders of 6 bottles. However, there is a shipping fee of $14.95 for orders of 3-5 bottles, plus a $2.95 processing fee.

How long does delivery take?

At Wine Insiders, orders are fulfilled from one of our three U.S. warehouses, ensuring fast delivery. Orders are typically processed within hours and shipped the next business day. Delivery usually takes 1-5 days, depending on the warehouse and your

How do I track my order?

Once your order ships, you’ll receive an email with your tracking details. Click the tracking number link in the email or enter the tracking number on our tracking page to see the latest shipping updates. Please note that tracking information may tak

What should I do if my package is lost?

If your package is lost during transit, please contact our customer support team at [email protected] or (800) 615-7304. Be sure to provide your order number and any relevant details so we can assist you quickly.

My order was marked delivered but it’s not here.

All Wine Insiders packages require an adult signature due to the contents being alcohol. If your package is marked as delivered but you haven’t signed for it, please check with neighbors or building management who may have signed on your behalf. Also

What should I do if my item(s) arrive damaged?

While we take great care to ensure all orders arrive in perfect condition, we understand that damage can occasionally occur due to shipping, especially with glass bottles. If your items arrive damaged, please contact our customer support team at info

What is your shipping policy?

Wine Insiders offers $14.95 shipping for orders of 3-5 bottles and free shipping on orders of 6+ bottles (plus a $2.95 processing fee). We ship to most U.S. states, excluding Alaska, Arkansas, Delaware, Hawaii, Mississippi, Rhode Island, South Dakota

What should I do if I receive the wrong item in my order?

We’re sorry to hear that you received the wrong item! Please contact our team via email ([email protected]) with a photo of the item you received and the name of any missing items. Be sure to check the package for any packing slips or notes indic

How much does shipping cost?

Shipping costs for 3-5 bottles are $14.95. For orders of 6+ bottles, shipping is on us, with a $2.95 processing fee.

I missed my delivery attempt. How can I get my package?

If you miss your delivery, don’t worry! FedEx will attempt to deliver your package three times before returning it to us. To avoid delays, you can redirect your order to a FedEx Hold Location, where it will be available for pickup for five business d