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Wine Insiders

Find answers to common Wine Insiders questions, including orders, shipping and delivery, account help, club details, deals, and customer support.

Wine Insiders Support

What is Wine Insiders?

How does Wine Insiders select the wines they offer?

What is the Wine Insiders Perfect Pour Promise?

About Wine Insiders

What can I expect from the Wine Insiders Quarterly Club?

Can I skip a Quarterly Club shipment?

How can I cancel my Quarterly Club membership?

When will my next Quarterly Club shipment process?

How do I update my wine color preference for my Quarterly Club orders?

How can I edit or make changes to my subscription?

Wine Insiders Wine Club

Do you offer free shipping?

How long does delivery take?

How do I track my order?

What should I do if my package is lost?

My order was marked delivered but it’s not here.

What should I do if my item(s) arrive damaged?

What is your shipping policy?

What should I do if I receive the wrong item(s) in my order?

How much does shipping cost?

I missed my delivery attempt. How can I get my shipment?

Shipping & Delivery

I'm having trouble logging in

How do I update my email address on my account?

Account Preferences

What happened to the Wine Awesomeness site and how do I manage my subscription?

Wine Awesomeness joins Wine Insiders

When did Vinesse become part of Wine Insiders?

Are the benefits I had with Vinesse the same with Wine Insiders?

Will my Vinesse subscription automatically transfer to Wine Insiders?

How is the transition from Vinesse to Wine Insiders affecting my subscription?

Will the cost of my subscription change with Wine Insiders?

Can I still pause or cancel my subscription as easily as I could with Vinesse?

Does Wine Insiders ship to Hawaii and Alaska?

Vinesse Wine joins Wine Insiders

When did Cameron Hughes become part of Wine Insiders?

Are the benefits I had with Cameron Hughes the same with Wine Insiders?

Will my Cameron Hughes subscription automatically transfer to Wine Insiders?

How is the transition from Cameron Hughes to Wine Insiders affecting my subscription?

Can I still skip or cancel my subscription as easily as I could with Cameron Hughes?

I don’t have a subscription — what information of mine is being transferred from Cameron Hughes to Wine Insiders?

Do I have to enter my credit card information to make a purchase or will it be saved on Wine Insiders?

Cameron Hughes Wines joins Wine Insiders

New & Featured Brands

How do I apply promo/discount codes?

Deals & Discounts

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How to Reach Us

How do I cancel my order?

You may contact our customer service team at info@wineinsiders.com or via phone at (800) 615-7304. Please include your order number and the reason for cancellation in your message. We take pride in fast shipping! Please note that orders can only be c

You may contact our customer service team at <a data-start="1147" data-end="1168" rel="noopener" style=" text-decoration: none;">info@wineinsiders.com</a> or via phone at (800) 615-7304. Please include your order number and the reason for cancellation in your message.We take pride in fast shipping! Please note that orders can only be canceled before they have been dispatched to our warehouse for processing which does happen very quickly. If your order has already been shipped or has already been sent to our warehouse for fulfillment, please note that your order is subject to a $25 restocking fee

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