Wine Insiders

If your package is lost during transit, please contact our customer support team at <a rel="noopener">info@wineinsiders.com</a> or (800) 615-7304. Be sure to provide your order number and any relevant details so we can assist you quickly.

If your package is lost during transit, please contact our customer support team at info@wineinsiders.com or (800) 615-7304. Be sure to provide your order number and any relevant details so we can assist you quickly.

What should I do if my package is lost?

Shipping & Delivery

What is Wine Insiders?

How does Wine Insiders Select the Wines They Offer?

What is the Wine Insiders 100% Satisfaction Guarantee?

About Wine Insiders

What can I expect from the Wine Insiders Club?

Can I skip a club shipment?

How can I cancel my Wine Club membership?

How many shipments will I receive?

How do I update my wine preference for my club orders?

How can I edit or make changes to my subscription?

Wine Insiders Wine Club

Do you offer free shipping?

How long does delivery take?

How do I track my order?

My order was marked delivered but it’s not here.

What should I do if my item(s) arrive damaged?

What is your shipping policy?

What should I do if I receive the wrong item in my order?

How much does shipping cost?

I missed my delivery attempt. How can I get my package?

I'm having trouble logging in

How do I update my email address on my account?

Account Preferences

How do I apply promo/discount codes?

Deals and Discounts

What happened to the Barclays Wine and Heartwood & Oak site?

How do I access my Barclays Wine or Heartwood & Oak account?

Barclays Wine and Heartwood & Oak joins Wine Insiders

What happened to the Wine Awesomeness site and how do I manage my subscription?

Wine Awesomeness joins Wine Insiders

When did Vinesse become part of Wine Insiders?

Are the benefits I had with Vinesse the same with Wine Insiders?

Will my Vinesse subscription automatically transfer to Wine Insiders?

How is the transition from Vinesse to Wine Insiders affecting my subscription?

Will the cost of my subscription change with Wine Insiders?

Can I still pause or cancel my subscription as easily as I could with Vinesse?

Does Wine Insiders ship to Hawaii and Alaska?

Vinesse Wine joins Wine Insiders

When did Cameron Hughes become part of Wine Insiders?

Are the benefits I had with Cameron Hughes the same with Wine Insiders?

Will my Cameron Hughes subscription automatically transfer to Wine Insiders?

How is the transition from Cameron Hughes to Wine Insiders affecting my subscription?

Can I still skip or cancel my subscription as easily as I could with Cameron Hughes?

I don’t have a subscription — what information of mine is being transferred from Cameron Hughes to Wine Insiders?

Do I have to enter my credit card information to make a purchase or will it be saved on Wine Insiders?

What should I do if my package is lost?Updated 3 months ago