Wine Insiders

If you miss your delivery, don&#x2019;t worry! FedEx will attempt to deliver your package three times before returning it to us. Please note, if a package is returned to us, you will incur a $25 restocking fee.To avoid missing your delivery, you can redirect your order to a FedEx Hold Location, where it will be available for pickup for five business days.To request a hold:<ol><li dir="ltr" style="text-decoration:none;">Open your FedEx tracking page from your shipping confirmation email.</li><li dir="ltr" style="text-decoration:none;">Click &quot;Manage Delivery&quot; &#x2192; &quot;Hold at Location.&quot;</li><li dir="ltr" style="text-decoration:none;">Select a nearby FedEx location.</li></ol>Bring a photo ID and tracking number for pickup. Need help?&#xA0;<a href="https://wineinsiders.com/pages/help?hcUrl=%2Fen-US%2Farticles%2Fhow-to-reach-us-234053" style="text-decoration:none;">Contact us</a>.&#xA0;

If you miss your delivery, don’t worry! FedEx will attempt to deliver your package three times before returning it to us. Please note, if a package is returned to us, you will incur a $25 restocking fee. To avoid missing your delivery, you can redire

I missed my delivery attempt. How can I get my shipment?

Shipping & Delivery

What is Wine Insiders?

How does Wine Insiders select the wines they offer?

What is the Wine Insiders Perfect Pour Promise?

About Wine Insiders

What can I expect from the Wine Insiders Quarterly Club?

Can I skip a Quarterly Club shipment?

How can I cancel my Quarterly Club membership?

When will my next Quarterly Club shipment process?

How do I update my wine color preference for my Quarterly Club orders?

How can I edit or make changes to my subscription?

Wine Insiders Wine Club

Do you offer free shipping?

How long does delivery take?

How do I track my order?

What should I do if my package is lost?

My order was marked delivered but it’s not here.

What should I do if my item(s) arrive damaged?

What is your shipping policy?

What should I do if I receive the wrong item(s) in my order?

How much does shipping cost?

I'm having trouble logging in

How do I update my email address on my account?

Account Preferences

How do I apply promo/discount codes?

Deals and Discounts

What happened to the Wine Awesomeness site and how do I manage my subscription?

Wine Awesomeness joins Wine Insiders

When did Vinesse become part of Wine Insiders?

Are the benefits I had with Vinesse the same with Wine Insiders?

Will my Vinesse subscription automatically transfer to Wine Insiders?

How is the transition from Vinesse to Wine Insiders affecting my subscription?

Will the cost of my subscription change with Wine Insiders?

Can I still pause or cancel my subscription as easily as I could with Vinesse?

Does Wine Insiders ship to Hawaii and Alaska?

Vinesse Wine joins Wine Insiders

When did Cameron Hughes become part of Wine Insiders?

Are the benefits I had with Cameron Hughes the same with Wine Insiders?

Will my Cameron Hughes subscription automatically transfer to Wine Insiders?

How is the transition from Cameron Hughes to Wine Insiders affecting my subscription?

Can I still skip or cancel my subscription as easily as I could with Cameron Hughes?

I don’t have a subscription — what information of mine is being transferred from Cameron Hughes to Wine Insiders?

Do I have to enter my credit card information to make a purchase or will it be saved on Wine Insiders?

I missed my delivery attempt. How can I get my shipment?Updated a day ago